Role & Responsibilities
Led the doctor app experience design for teleconsultation workflows, focusing on consultation requests, patient context, chat, prescriptions, follow-ups, and video consultation support.
My contribution
Designed key doctor workflows, improved access to patient history, simplified prescription and follow-up actions, and created a more connected consultation experience across chat and video calls.
Discipline
Healthcare UX, mobile app design, teleconsultation workflows, interaction design, and product design.
Team structure
Worked with product managers, engineers, doctors, operations teams, and healthcare stakeholders to improve the doctor-side consultation experience.
Halodoc wanted to make doctor-patient interactions faster, more reliable, and easier to manage through teleconsultation. The goal was to help doctors handle patient requests, consultations, prescriptions, and follow-ups from a single mobile experience. I worked on improving the doctor app experience by streamlining workflows, reducing manual effort, and making teleconsultation more efficient for doctors and patients.
Overview
Improving teleconsultation for doctors
Doctors needed a faster and more organized way to manage online consultations. The existing workflow had multiple steps across patient requests, chat, prescription, and follow-up actions. The goal was to create a smoother doctor experience that helped doctors respond faster, manage consultations better, and deliver care with less operational friction.
Challenge
Simplifying doctor-patient workflows
Doctors needed to quickly understand patient context, respond to requests, manage consultation flow, and complete prescriptions without switching between disconnected steps. The challenge was to reduce friction in the consultation journey while keeping the experience reliable, clear, and easy to use during active patient interactions.
Consultation overload
Doctors needed a better way to manage incoming requests and active consultations.
Prescription workflow
Creating prescriptions had to be faster, clearer, and easier during live consultations.
Follow-up and patient history
Doctors needed quick access to previous consultation details and patient context.
Research
Identifying gaps in doctor workflows
Research showed that doctors were spending time navigating between patient details, chat, consultation notes, and prescription actions. The experience needed to reduce cognitive load and make important information easier to access during consultations.
Key metrics
42%
Doctors experienced workflow delays while handling consultations.
68%
Doctors needed faster access to patient information and consultation context.
43%
Doctors faced friction while creating prescriptions and follow-up actions.
Design response
Designing a more efficient consultation flow
The design response focused on making doctor workflows more connected and action-oriented. I improved the consultation entry flow, patient details view, prescription creation, chat experience, and follow-up actions so doctors could complete consultations with fewer steps and better context.
Key features
Notification dashboard
Doctors could view consultation requests and updates in one place, helping them prioritize and respond faster.
Benefit: Improves efficiency in diagnosis and decision-making, leading to faster and more accurate prescriptions.
Instant access to patient history
Patient history and consultation context were made easier to access during live interactions.
Benefit: Faster, more informed decision-making, improved diagnosis accuracy, and shorter consultation times, enhancing the overall patient experience.
Patient notes
Doctors could capture important notes and context during consultation, improving continuity of care.
Benefit: Streamlines communication and consistency, reducing consultation time while improving response accuracy.
Doctor follow-up workflow
Follow-up actions were simplified so doctors could continue care without adding manual effort.
Benefit: Higher patient retention, improved treatment follow-through, and seamless specialist collaboration, enhancing long-term healthcare outcomes.
Video consultation mode
The app supported video consultation with key patient context and actions available during the session.
Benefit: Enhanced privacy and safety for doctors, particularly female doctors, ensuring a secure and professional consultation experience.
Outcomes
46%
Reduction in consultation delays
A streamlined workflow helped doctors respond faster and manage consultations more efficiently.
30%
Faster consultation handling
Improved information access reduced time spent switching between steps.
60%
Better prescription flow
Simplified prescription actions helped doctors complete consultation tasks faster.
40%
Improved follow-up completion
Clearer follow-up workflows helped doctors manage post-consultation actions more effectively.
Learnings
Context matters during consultation
Doctors need patient details, history, and actions available at the right moment.
Reduce switching between tasks
Connected workflows helped reduce cognitive load and improved consultation speed.
Design for real-time pressure
Doctor workflows need to be fast, reliable, and easy to use during active patient care.